Job 703

Health Information Officer

 About us: 

Ngaanyatjarra health service is an Aboriginal community controlled health service located in the Ngaanyatjarra land that strives to work with indigenous and non-indigenous people the malparara way [two-way learning] as a part of the Ngaanyatjarra community to promote the health and wellbeing of people in the Lands.

 The Role: 

The Health Information Officer based in Alice Springs is responsible for the coordination of administrative duties for maintenance of Ngaanyatjarra Health Service (NHS) clinical information system Communicare. The role will provide training, support and liaison with clinical health staff in the use of Communicare. 

Key Responsibilities and Accountabilities 

  • Provide orientation, ongoing education and support to Communicare users including developing and updating of support materials.
  • Maintain up to date records in Communicare by ensuring incoming patient documents are entered into the appropriate records and updating biographics as required.
  • Assist in administrative tasks for Communicare database maintenance including back-up of database as per NHS policy and procedure.
  • Assist in the maintenance of recall processes and provide recall lists as required.
  • Process requests for patient information from external agencies adhering to NHS policies, procedures and current legislation.
  • Provide ongoing mentoring to other NHS staff in privacy policy, procedure and legislation to maintain a high degree of confidentiality in relation to patient health information.
  • Assist in developing systems to ensure NHS has integrity processes in place to comply with various legal acts and regulations in regards to patients’ personal and clinical information.
  • Work with the CQI and Performance Manager to undertake specified data entry and auditing, monitoring and reporting.
  • Actively contribute to continuous quality improvement activities.
  • Assist in processes for appropriate clinical staff to access Australia Immunisation Register to maintain records.
  • Liaise with clinic staff to assist in registration processes for My Health Record, NDSS and PIP consents.
  • Demonstrate a courteous manner and communicate effectively with all internal and external staff and stakeholders.


 Key Responsibilities and Accountabilities 

  • Provide accurate and timely advice and support to management and staff across all employment aspects and escalate where appropriate.
  • Support effective end-to-end recruitment process, ensuring position descriptions are current, placing advertisements, corresponding with applicants during the recruitment process, scheduling interviews and completing reference checks.
  • Liaise with recruitment agencies to source suitable relief candidates as requested.
  • Prepare and issue employee contracts and contract variations as appropriate.
  • Coordinate staff orientation and on boarding, including requesting travel and accommodation bookings and occasionally make these bookings if required.
  • Administer the Human Resource System ELMO and electronic employee personnel files ensuring accuracy of records and that compliance is met.

The Successful Applicant Will Possess: 

Selection Criteria


  • Working knowledge of electronic information management systems and a range of software applications.
  • High standards of protection of patient confidentiality with knowledge and understanding of relevant legislation.
  • Knowledge of medical terminology.
  • Experience in working in an administrative role.
  • Ability to work without direct supervision and to be self-motivated to achieve results.
  • Capacity to work within a multicultural and multidisciplinary health care environment.
  • Well-developed skills in communication, conflict resolution, negotiation and problem solving.
  • Ability to travel within a remote region by four wheel drive and/or light aircraft if required.
  • Current Manual NT Drivers Licence.
  • Current National Police Clearance or the ability to obtain.


  • Working knowledge of electronic patient information management systems.
  • Working knowledge of Communicare. 
  • Knowledge and experience with extracting and formatting data reports.
  • Qualification in a health related field.


  • 9.5% superannuation
  • 5 weeks annual leave with 17.5% leave loading
  • Annual airfare gross $1,600
  • PBI salary packaging up to $15,900 to increase take home pay
  • Salary Package: Total Salary $62,920 to $64,066 plus 9.5% superannuation, 17.5% leave loading on 5 weeks annual leave and $1,600 gross annual airfare

Confidential enquiries regarding this role can be made by contacting Human Resources in 89554772.

The application process requires a Cover Letter, resume including two professional referees and a response to the selection criteria. 

To apply and for more information, please visit the website: 

Applications close 9 July 2020